Accounts and Payments

The dentist is entitled to levy a charge should you or any member of your family inadvertently miss a dental appointment.

This charge may vary according to the time which was set aside for that appointment.

Should you or any member of your family be unable to keep an appointment, kindly cancel in good time as a consideration to your dental team.

Failure to cancel within a reasonable period of time may incur a charge. It’s best to talk to your dental team about this.

You are advised to discuss all aspects of fees with our friendly dental receptionist prior to commencement of treatment.

Should your dentist suggest additional treatment, or a treatment plan, you are quite at liberty to ask for a written quotation before commencing treatment.

Quotes typically take 24 hours to reach your inbox. 

Patients are fully responsible for payment of fees even if they belong to a Medical Aid Scheme.

In certain circumstances, such as the treatment of minors, it is your duty to inform your dentist of the name of the person responsible for the payment of the account.

Yes you are.

The laboratory account is submitted by the dental technician to your dentist, who will invoice you accordingly.

The charge from the laboratory is at cost and is payable to the dentist.
A copy of the laboratory account must be included with your statement from the dentist.

If you are unsure as to why you have received a laboratory account you should contact your dentist’s office for an explanation.

Everyone is entitled to a second opinion. You will of course be charged by the second medical professional for the consultation. The professional fee from the second medical professional will be your responsibility. 

Yes you may request a copy of your records and any treatment plan which your dentist has against your record.

You may be levied a charge for copies. It is best to discuss this requirement with your dental team.